www.ttsystem.com TTS CLEANING S.r.l. (TTS) has a certified Quality Management System that guarantees product compliance with customer requirements, information contained in catalogues, contractual documents and applicable regulations. TTS plans the continuous improvement of the quality of the system and products according to the following strategic objectives: • maximising customer satisfaction and that of other relevant stakeholders; • speed and punctuality in fulfilling customer orders; • minimising product and service defects; • ensuring maximum customer support in handling any reports and complaints; • promoting mutually beneficial and transparent relationships with suppliers to ensure adequate standards of quality and efficiency; • innovating products by seeking to anticipate market trends; • focusing on “sustainability” in all its forms (see the policies related to ESG issues and the relevant system and product certifications). To achieve these objectives, TTS adopts the following organisational strategies: • analyses the context in which it operates to mitigate risks and maximise opportunities; • plans the system based on context analysis; • defines sustainable standards for business processes and products shared with stakeholders; • defines tasks and responsibilities and communicates them to stakeholders; • ensures adequate skills of staff and collaborators through careful selection, continuous training and by providing suitable, comfortable and safe working environments; • monitors processes and related indicators (KPIs) to achieve the strategic objectives outlined above; • chooses suitable and safe raw materials and semi-finished products, in full collaboration with suppliers; • continuously invests in innovation and maintenance of production facilities and logistics; • carefully selects and monitors strategic suppliers; • has adequate technical resources to ensure product and process innovation. The improvement plans, which over the years have proven to be effective and appropriate for the organisation, are implemented thanks to the ongoing commitment of all those involved and of the management. THE DIRECTOR Renato Zorzo S. GIUSTINA IN COLLE (Pd) , 10 February 2025 Quality Manual ANNEX 1 MQ Ed. 03 Rev. n 01 Dated 10/02/2025 Quality policy Issued by ASQ Approved by DIR Pag.1/1
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